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The first contact customers have with your company is via the telephone. The manner in which a call is answered and handled provides your caller with an initial experience of conducting business with you. Therefore the choice of PABX or Call Centre solution, suited to your particular business requirements, is a key success factor in your operations.
The South African market is served by a host of vendors, most of which represent one particular brand or make of PABX / Call Centre system. Shic specialises in the full range of Siemens business communications solutions as well as other leading brands and, based on your specific business requirements, will recommend the most cost effective and efficient solution for your business.
However, a successful PABX / Call Centre implementation is not only dependent on the actual product, but also on the total solution. This includes the choice of telephones and end user devices, Network providers (eg. Telkom, Neotel etc), project management, installation, training, commissioning and ongoing maintenance service.
Why choose Shic?
Shic communications was established in 2000 by Sue Berman, who has over 20 years experience in the PABX industry, both as a PABX Reseller and as part of the sales management team Siemens.
The sales and administration staff at Shic are fully trained on all products and services - their combined knowledge and expertise in both the communications and IT fields, ensures that every solution is customised to your specific requirements and successfully implemented with minimal disruption to your business.
Since inception, Shic has delivered over 1500 successful communications solutions and is now well established as a leading reseller of PABX's and associated business communications products and services.
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